Terms & Conditions

Last updated: December 18, 2025

Welcome to YellowBird Tour. Please read these Booking Terms & Conditions carefully before making a booking through our website. By placing an order or booking any tour, activity, or travel service on our website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not proceed with the booking.

1. Company Information

This website is operated by:

YellowBird Tour
Legal entity name: Chengdu Yiletu Culture Communication Co., Ltd.
Registered address: Building A, No. 200, Tianfu Fifth Street, Chengdu High-tech Zone, China (Sichuan)
Email: jessie@yellowbirdtour.com
Phone / WhatsApp: +86 158 2853 5300
Website: https://www.yellowbirdtour.com/

In these Terms & Conditions, “YellowBird Tour”, “we”, “us”, and “our” refer to the company operating this website and offering the tours, activities, and travel-related products published on it.

2. Nature of Our Products

YellowBird Tour offers tours, travel experiences, activities, and related travel bookings as described on each product page.

Each product page is intended to clearly state:

the name of the tour, activity, or travel product,
the destination,
the duration,
the inclusions and exclusions,
the price,
any applicable conditions,
and, where relevant, the booking or participation requirements.

The customer purchases the specific product described on the relevant page, subject to availability and the terms shown at the time of booking.

3. Booking Process

A booking is considered submitted once the customer completes the checkout process and payment is successfully received, or when a deposit/payment request has been accepted according to the conditions shown on the website.

All bookings are subject to:

availability,
operational confirmation,
and acceptance by YellowBird Tour or the relevant local operator/supplier where applicable.

We reserve the right to decline a booking request in cases including, but not limited to:

lack of availability,
pricing errors,
incomplete customer information,
payment authorization failure,
safety, legal, or operational restrictions.

4. Booking Confirmation and Delivery

After a successful booking, the customer will normally receive a booking confirmation by email.

Depending on the product purchased, the customer may receive one or more of the following:

booking confirmation email,
voucher,
reservation reference,
itinerary summary,
meeting point instructions,
supplier contact details,
tickets or entry documents where applicable.

These booking documents are generally delivered electronically by email to the email address provided by the customer during checkout.

It is the customer’s responsibility to:

provide a valid email address,
check spam/junk folders,
review the booking details upon receipt,
and contact us promptly if any information appears incorrect or missing.

If you do not receive your confirmation within a reasonable period after purchase, please contact us at jessie@yellowbirdtour.com

5. Prices and Currency

All prices displayed on the website are shown in the currency indicated on the relevant product page or during checkout.

Unless otherwise stated, the price shown on the product page is the price for the tour, activity, or booking described there.

Prices may vary depending on factors such as:

travel dates,
group size,
room type,
seasonal availability,
supplier rates,
special requests,
and optional add-ons.

We reserve the right to correct any obvious pricing errors, inaccuracies, or technical mistakes at any time before final confirmation of the booking.

If a pricing error affects your booking after submission but before confirmation, we will inform you and give you the option to:

proceed with the corrected price, or
cancel the booking and receive a refund of any amount already paid, where applicable.

6. Payments

We may require:

full payment at the time of booking, or
a deposit followed by a remaining balance payment,

depending on the product and the conditions stated on the relevant page.

Accepted payment methods are those shown during checkout.

The customer is responsible for ensuring that:

the payment details provided are valid,
sufficient funds are available,
and any bank, card, exchange, or transaction fees charged by their payment provider are covered by the customer unless otherwise stated.

A booking may be cancelled if payment is not completed by the applicable deadline.

7. What Is Included / Not Included

Each product page should describe what is included and what is not included in the purchase price.

Unless expressly stated otherwise, the following are typically not included:

personal expenses,
travel insurance,
visas,
passport fees,
optional activities,
meals not specifically mentioned,
tips/gratuities,
airport taxes or local taxes not stated as included,
and any item not explicitly listed under “Included”.

Customers should carefully review the relevant product page before booking.

8. Customer Information and Accuracy

The customer is responsible for providing complete and accurate information at the time of booking, including where relevant:

full names exactly as shown in passports,
email address,
phone number,
nationality,
passport details,
travel dates,
hotel information,
special requirements,
and any other requested information.

We are not responsible for problems, delays, failed bookings, or additional costs caused by incorrect, incomplete, or late information provided by the customer.

9. Passports, Visas, Health, and Travel Documents

Customers are solely responsible for ensuring that they meet all travel requirements applicable to their trip, including:

valid passport,
visa requirements,
transit requirements,
vaccination requirements,
health documentation,
customs rules,
and entry regulations for the destination country or countries.

We may provide general information when possible, but this does not constitute legal or immigration advice. Entry rules can change at any time, and it is the customer’s responsibility to verify all requirements with the relevant authorities before travel.

No refund will be due where the customer is unable to travel because of passport, visa, immigration, customs, health, or entry-related issues outside our direct control.

10. Customer Responsibilities

By booking through our website, the customer agrees:

to review the product description carefully before purchase,
to follow all instructions communicated before and during the tour,
to arrive on time at meeting points, pickup locations, airports, stations, or venues where applicable,
to behave respectfully toward guides, drivers, staff, suppliers, and other participants,
and to comply with local laws, health and safety requirements, and participation rules.

We reserve the right to refuse participation, remove a participant, or cancel a booking without refund where a customer:

behaves abusively, dangerously, or unlawfully,
threatens staff, suppliers, or other travelers,
is under the influence in a way that creates risk,
or materially disrupts the experience.

11. Changes Requested by the Customer

If the customer requests changes after booking, such as:

date changes,
participant changes,
hotel category changes,
route or itinerary changes,
pickup location changes,
or other modifications,

we will try to assist where possible, but changes are subject to:

availability,
operational feasibility,
supplier approval,
and any applicable price differences or amendment fees.

Some bookings may be non-changeable or only partially changeable.

Any approved change may result in:

an additional charge,
updated cancellation conditions,
or loss of promotional pricing.

12. Cancellation by the Customer

Cancellation requests must be made in writing by email to jessie@yellowbirdtour.com

The effective cancellation date will be the date on which we receive the written cancellation request.

Unless a different cancellation policy is stated on the specific product page, the following standard cancellation terms apply:

More than 30 days before the service date: full refund minus non-recoverable transaction or supplier fees, if any
15 to 30 days before the service date: 70% refund
8 to 14 days before the service date: 50% refund
3 to 7 days before the service date: 25% refund
Less than 72 hours before the service date or no-show: no refund

If a supplier applies stricter cancellation terms for a specific tour, transport segment, ticket, permit, hotel, or special event, those specific terms may apply and will prevail where clearly stated on the product page or booking confirmation.

Some bookings may be marked as:

non-refundable
partially refundable
or non-changeable

and such conditions will apply if shown at the time of purchase.

13. No-Show Policy

If the customer fails to attend the tour, activity, transfer, or service at the confirmed time and place, this will be treated as a no-show.

In no-show cases, no refund will normally be granted.

14. Cancellation or Changes by YellowBird Tour

We may need to change or cancel a booking due to circumstances including:

insufficient participation numbers,
supplier unavailability,
weather conditions,
safety concerns,
government restrictions,
transportation disruption,
force majeure events,
or other operational reasons.

If we cancel a booking before the service begins for reasons within our control and no suitable alternative is accepted, we will normally offer one of the following:

a rescheduled date,
an alternative product of comparable value,
or a refund of the amount paid for the affected booking or affected unused portion.

Our liability in such cases is limited to the amount paid to us for the affected booking, except where a larger refund is required by applicable law.

We are not responsible for indirect losses such as:

loss of enjoyment,
missed connections,
visa costs,
lost wages,
hotel losses booked separately,
or any other consequential or incidental damages.

15. Force Majeure

We are not liable for failure, delay, modification, suspension, or cancellation caused by events beyond our reasonable control, including but not limited to:

natural disasters,
severe weather,
earthquakes,
floods,
fires,
epidemics or pandemics,
war,
civil unrest,
terrorism threats,
government restrictions,
border closures,
transport shutdowns,
strikes,
supplier insolvency,
or other extraordinary events.

In such cases, we will try to offer reasonable alternatives where possible, but refunds will depend on recoverability from suppliers and the nature of the disruption.

16. Third-Party Suppliers

Some tours or travel arrangements may involve third-party suppliers such as:

local operators,
hotels,
transport providers,
guides,
attractions,
or ticketing partners.

In those cases, the services may also be subject to the supplier’s own terms and operating conditions.

While we work only with partners we consider appropriate, we are not liable for acts, omissions, delays, interruptions, or failures caused by independent third-party suppliers, except to the extent required by applicable law.

17. Travel Insurance

We strongly recommend that all customers obtain appropriate travel insurance covering, where relevant:

trip cancellation,
medical expenses,
accidents,
personal liability,
baggage loss,
travel delays,
and emergency assistance.

Unless explicitly stated otherwise, travel insurance is not included in the price.

18. Health, Fitness, and Special Requirements

Some tours and activities may require a reasonable level of health, mobility, or physical fitness.

It is the customer’s responsibility to ensure that they are medically and physically fit to participate in the booked activity.

Customers must inform us before booking, or as soon as possible thereafter, of any:

medical condition,
allergy,
disability,
reduced mobility issue,
dietary requirement,
or special assistance need

that may affect participation.

We will try to accommodate reasonable requests, but this cannot always be guaranteed.

19. Itineraries and Descriptions

We make reasonable efforts to ensure that all descriptions, itineraries, durations, photos, and product information on our website are accurate at the time of publication.

However:

itineraries may change,
durations may vary,
specific guides, vehicles, hotels, or timings may be substituted,
and some details may be affected by weather, traffic, local regulations, seasonal factors, operational needs, or supplier decisions.

Minor changes do not entitle the customer to a refund.

20. Complaints

If you experience a problem during your trip or activity, you should notify:

the local guide, operator, or supplier immediately, and
YellowBird Tour as soon as possible at jessie@yellowbirdtour.com

We cannot effectively investigate or help resolve an issue if we are not informed promptly while the service is still in progress or shortly thereafter.

If you wish to submit a formal complaint after the service, please send it in writing within 14 days of the end of the tour or activity, including:

your booking reference,
full name,
dates,
description of the issue,
and any supporting evidence.

We will review the matter and respond within a reasonable time.

21. Refund Processing Time

Where a refund is approved, it will normally be processed using the original payment method.

Refund timing depends on:

payment provider processing times,
bank/card issuer timelines,
and supplier recovery where applicable.

Approved refunds are generally processed within 14 business days, but the time for funds to appear in the customer’s account may vary.

Transaction fees, exchange rate differences, and bank charges may not be refundable unless required by law.

22. Chargebacks and Payment Disputes

Customers agree to contact us first to attempt resolution before initiating a chargeback or payment dispute where possible.

Initiating an unjustified chargeback after receiving the booked service, valid confirmation, or a refund according to the applicable policy may result in:

suspension of future bookings,
recovery action for amounts due,
and submission of relevant booking records to the payment provider.

23. Website Use and Intellectual Property

All content on this website, including text, branding, logos, images, design, and original materials, is owned by or licensed to YellowBird Tour unless otherwise stated.

You may not reproduce, copy, distribute, modify, republish, or commercially exploit any content from this website without prior written permission.

24. Privacy

Your use of this website is also subject to our Privacy Policy:

Privacy Policy: https://www.yellowbirdtour.com/privacy-policy/

By using our website and making a booking, you acknowledge that your personal data may be collected and processed in accordance with our Privacy Policy.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of China, unless otherwise required by applicable consumer law.

Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of Chengdu, China, unless mandatory law provides otherwise.

26. Contact Us

If you have any questions about these Terms & Conditions, your booking, cancellation, refund, or any other issue, please contact us:

YellowBird Tour
Email: jessie@yellowbirdtour.com
Phone / WhatsApp: +86 158 2853 5300
Address: No. 200, Tianfu Fifth Street, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone