At Yellow Bird Tour, accessible from https://www.yellowbirdtour.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that are collected and recorded by Yellow Bird Tour and how we use it.

Information We Collect

1. Personal Data

Provided by You: We collect personal data you provide when you make bookings, subscribe to our newsletter, or communicate with us. This may include your name, email address, phone number, and payment details.
Automatically Collected Data: When you visit our website, we automatically collect certain information related to your device and your use of our website. This includes your IP address, browser type, access times, and page views.

2. Cookies and Tracking Data

We use cookies and similar tracking technologies to track activity on our site and store certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

To Provide and Manage Services: Your information helps us manage your bookings, personalize your travel experience, and communicate necessary trip details.
For Communication: We use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.
To Improve Our Services: We analyze user behavior on our site to enhance the usability and features of our website and services.

Sharing Your Information

With Service Providers: We share your information with third-party companies that provide services on our behalf, such as payment processing and data analysis.
For Legal Reasons: We may disclose your information if required by law or if it is necessary to protect the rights and safety of Yellow Bird Tour, our customers, or others.

Security of Your Information

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized or unlawful access, alteration, and destruction.

Your Privacy Rights

Access and Control: You can request access, correction, updates, or deletion of your personal information.
Opt-Out Options: You can opt-out of receiving marketing communications from us by following the unsubscribe link in the email communications we send.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Email: jessie@yellowbirdtour.com
Phone/WhatsApp: +8615828535300

Return & Exchange Policy

Return Period

Customers may return products within 14 days from the date of purchase.
Processing Time

Once the returned product is received and inspected, the refund will be processed within 7 days.
Refunds will be issued using the original method of payment whenever possible.
Eligible Products

We accept returns of both defective and non-defective products.
Products must be returned in their original condition, including packaging, accessories, and proof of purchase (receipt or invoice), unless the product is defective.
Exchanges

Customers may request a product exchange instead of a refund within the same 14-day period.
Exchanges are subject to product availability. If the requested item is not available, a refund will be issued instead.
Return Method

Returns and exchanges are handled in store only.
The customer must bring the product and proof of purchase to the store.
Restocking / Handling Fees

No restocking or handling fees (“Tarifas de aprovisionamiento”) will be charged for returns or exchanges.
Returns and exchanges are free of charge for the customer.
Defective Products

If a product is found to be defective, the customer may choose between:
a) A full refund, or
b) An exchange for the same product or an equivalent product (subject to availability).
Defective products may be inspected to confirm the defect.
Non-Defective Products

Non-defective products can be returned or exchanged within the 14-day period if they are in resalable condition (unused, with original packaging and all accessories).
Exclusions

Certain items may be excluded from return or exchange for hygiene, safety, or legal reasons. Any such exclusions will be clearly indicated at the time of purchase.
Legal Rights

This policy does not affect any statutory rights the customer may have under applicable consumer protection laws.